Shipping policy

Shipping Policy

Welcome to Madina Date Farm. We are committed to delivering your orders safely and on time across Pakistan.

Order Processing Time

  • All orders are processed within 1–2 business days after confirmation.
  • Orders placed on weekends or public holidays may be processed on the next working day.
  • During Ramadan, sales events, or high-demand periods, processing times may be slightly longer.

Delivery Time

Location Estimated Delivery
Karachi 1–3 Business Days
Major Cities 2–5 Business Days
Remote Areas 4–7 Business Days

Delivery times may vary depending on courier operations and weather conditions.

Shipping Charges

  • Shipping charges are calculated at checkout.
  • Free shipping may be available on selected products or order values during promotional campaigns.

Order Tracking

Once your order is shipped, you may receive:

  • Tracking ID
  • Courier details
  • Delivery updates via SMS, WhatsApp, or email

Cash on Delivery (COD)

We currently offer Cash on Delivery (COD) in most cities across Pakistan.

Please ensure:

  • Correct address details
  • Active phone number for confirmation

Failed Deliveries

Orders may be delayed or returned due to:

  • Incorrect address
  • Unreachable phone number
  • Customer unavailable at delivery time

If an order is returned to us, additional shipping charges may apply for re-delivery.

Damaged or Incorrect Orders

If you receive:

  • A damaged product
  • Wrong item
  • Missing item

Please contact us within 24 hours of delivery with:

  • Order number
  • Photos/videos of the issue

We will review and assist accordingly.

Contact Us

Madina Date Farm
Email: support@madinadatefarm.com
WhatsApp: +92 XXX XXXXXXX
Karachi, Pakistan

Last updated: May 2026